VIBEGRID / CUSTOMER CARE

Purchase terms

VibeGrid is operated by Jin Yan, publicly known as Aiven Yan, an individual seller. Business contact: 105 Gordon Baker Rd, North York, Ontario, Canada; +1 437-962-7768; vibegrid2024@gmail.com. This contact address is not automatically a returns address.

Prepared for launch; domain and effective date will be inserted at activation. This preview does not open real sales.

Review the product’s fabric, fit, images, size guide and selected variant/quantity. Images illustrate the garment and design; display and printing differences may occur but do not excuse defects or a materially different product.

Prices and checkout totals are in CAD. GST/HST is not currently added at checkout because the seller is not registered; this is not a claim of permanent tax exemption. According to the current US shipping service, US customs duties and import-related fees are included. Any destination import charges or carrier handling fees not included in the displayed shipping charge are the recipient’s responsibility. Exceptional destination charges may arise, particularly for remote addresses. Contact us before ordering if you need clarification. We will not automatically collect a higher shipping amount after payment.

The checkout shows items, delivery, any promotion and the total before payment. Stripe handles payment. Please correct errors before confirming. We accept your order when successful payment is verified and our order confirmation is issued. Confirmation records the sale and payment; it does not confirm production or dispatch. We remain responsible for fulfilment or an applicable remedy, including the non-fulfilment process in our delivery/aftersales policy.

Your confirmation includes order details and durable access to the policy version saved with the order. Later policy changes do not silently replace that version. Prices or fulfilment costs changing after payment do not authorise an additional automatic charge.

Our Delivery, Aftersales and Independent Brand statement forms part of these terms. Contact us promptly about delivery corrections or order problems. We do not provide voluntary change-of-mind or incorrect-selection returns, but mandatory consumer rights remain unaffected. Nothing here excludes a non-excludable right, remedy or liability. No mandatory arbitration or exclusive foreign court clause is imposed.

Our privacy policy explains personal-information handling. Independent-brand wording does not establish third-party permission. Questions: vibegrid2024@gmail.com; initial reply target 1–2 business days.

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