VIBEGRID / CUSTOMER CARE

Privacy policy

VibeGrid is operated by Jin Yan, publicly known as Aiven Yan, an individual seller. Business contact: 105 Gordon Baker Rd, North York, Ontario, Canada; +1 437-962-7768; vibegrid2024@gmail.com. This contact address is not automatically a returns address.

Privacy contact: Aiven Yan at vibegrid2024@gmail.com.

We use contact and delivery information, products and variants selected, quantities, payment references/status, order and shipment records, and support messages/photos to take and fulfil orders, send transactional messages, resolve problems, prevent abuse and keep business records. Necessary security and technical records may include IP addresses, browser information and service errors. Card details are entered with Stripe; our store does not store full card numbers or security codes. Purchases do not subscribe you to marketing.

Cloudflare hosts our storefront and supporting services. WooCommerce stores order and product records, Stripe processes payments, Tapstitch handles production and fulfilment, and Google/Gmail supports transactional email. Carriers receive delivery information. Google Fonts and remaining Framer-hosted visual assets receive technical requests when loaded. Providers receive information needed for their roles and may process information for their own legal/security obligations. Information can be processed outside Canada under the laws of those locations.

Browser storage remembers your shopping bag and an interrupted checkout. Address recovery information is removed when the site next checks storage after 24 hours, while open or on your next visit; the site cannot erase data while your browser is closed. A minimal unresolved checkout identifier may remain to prevent duplicate payment. Clearing browser data removes local copies, not server orders. Essential session cookies support checkout. We do not currently use advertising pixels or AI to process your customer information.

Private order links can reveal order and delivery details to anyone holding the link. Do not share them publicly. They expire separately from the underlying order records. Contact us for help accessing an order.

We retain order/payment records while required for fulfilment, disputes, accounting and applicable legal obligations. We review other support and security records according to their purpose and remove or de-identify information no longer needed. Unresolved disputes, investigations or legal requirements may extend retention. Backup copies are retained on a rolling basis. A deletion request is handled across active records and documented for recovery from backups; providers may retain their own legally required records.

Contact us to request access, correction or deletion, where available under applicable law. We may need proportionate identity verification and will explain limits such as an outstanding order or required record retention. Do not email identity documents without first discussing a suitable method. Access controls and security measures reduce risk but cannot guarantee absolute security. Material policy changes will be dated and communicated where required.

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